Led the UX/UI for 18 months, contract renewed 6 times. Delivered end-to-end journey design, reduced bounce rate across the ecom platform, mentored juniors and evangelised UX principles. Significantly involved in new business customer site providing a full UX/UI process contributing to 60% growth in 6 months.
Lead UX on multiple projects working with a multidisciplinary team, key stakeholders and C-Suite. Took one project from 0 -> 1 through full UX process including user interviews, competitor analysis, testing and clickable prototypes. Product now used by teams across 90 countries within Mindshare.
Responsible for the user experience across the Yell digital landscape. Led the UX team in the creation of a marketplace involving a conversational commerce chatbot to enable customers to contact businesses leading to significant traffic and revenue flowing through the platform.
“Kai is an exceptional UX designer whom I had the pleasure of collaborating with during my time at YuMOVE. He played a pivotal role in shaping the user experience of the platform, contributing to the design of key features that are integral to YuMOVE's success today. Kai's creativity and innovation brought fresh ideas, enriching our product and enhancing its usability. I hope to work with Kai again in the future."
Mark Jackson - Product Owner - YuMOVE
“I had the pleasure of working with Kai on several projects in 2019 & 2020. His knowledge of UX, work ethic, and ability to think outside the box was an amazing talent that really benefitted not only our project deliverables, but mainly our customers too. Kai’s always thinking about the customer first, but with his ability to expertly balance that with business needs, ensures a true win:win for all stakeholders.”
Jonny Anderson - Head of Consumer at Yell
"I was fortunate to work with Kai at Travelodge. Kai’s technical skills, combined with his ability to listen and interpret information into high quality designs immediately embedded him into the team. He is customer focused and is skilled at translating problems into real world, customer friendly designs. Kai is a pleasure to work with and I would recommend you review his portfolio."
James Loar - Head of product, Digital